Genworth Financial (and affiliated companies) has established a “No Share” Privacy Policy along with procedures that identify how Genworth Financial collects customer data (including name and address, income and assets, etc.), with whom customer data may be shared and what customer data can be shared. Click here for the original Genworth Bulletin on this.
Under our policy, Genworth Financial:
• Is restricted from sharing or selling it’s non public personal information with non affiliated third parties for marketing purposes.
• Must maintain and periodically review the physical, electronic and procedural safeguards of it’s non public personal information
• Must have appropriate controls in place to restrict individual access to the information.
• Is required to train employees and agents in the proper handling of non public information.
General guidelines for appropriate agent conduct include, but are not limited to, the following:
1. Provide policy information to authorized, specified parties only (such as owner, joint owner, attorney-in-fact with a current, legally valid Power of Attorney).
2. Unless allowed by the Company, do not reuse or redisclose non-public, personal financial or health information for any purpose other than to provide services or products on Genworth Financial’s behalf.
3. Do not disclose non-public information to other people or entities. This would include a spouse, child or any other individual other than the policyholder(s). There are exceptions if you are: a) authorized in writing by the client to do so; b) allowed to do so in accordance with your contract; or c) servicing the policy on behalf of the Company.
4. Prior to disclosing non public information or Company information to a third party to perform a service or function, an Agent must enter into a confidentiality agreement requiring the third party to maintain confidentiality of the non public information and to restrict the third party from disclosing non public information except to perform specified services or functions. Contact the Genworth Compliance Department for more information regarding this requirement.
5. Maintain consumer/customer records in your possession in a safe and secure manner and out of sight of anyone not authorized to see it.
6. Consumer/customer records may include those stored in any medium, including but not limited to paper, computer discs, desktop or laptop computer hard drives, handheld devices, email and other electronic storage methods. Steps must be taken to insure that all records are safeguarded at all times. In the event of a data security breach, notify the Genworth Compliance Department immediately as we may have reporting and notification obligations.
7. Keep conversations about an individual’s sensitive information to the minimum necessary to service their insurance needs.
8. Direct Customers with questions about Genworth’s Privacy Policy to the underwriting company that issued their insurance policy (Genworth Life Insurance Company, Genworth Life Insurance Company of New York).
9. Report any violations of Genworth’s Privacy Policy to the Company’s Compliance Department immediately.
If you have any questions contact your GA or the Compliance Department.