Have your clients had the chance to work with a Care Solutions Claims Concierge yet? This policy benefit provides customer service at a concierge level and is available at no additional charge!
When your client files a long-term care (LTC) claim, he or she may be facing a great deal of uncertainty and anxiety. By assigning a Claims Concierge to their claim, they are assured personalized attention and fast, friendly responses to help reduce their stress.
The Concierge will:
- Explain the policy benefits and requirements to the client;
- Work on behalf of the client to gather requirements from their LTC provider;
- Provide interactive support and proactive communication.
Because a client is assigned their own concierge, they can speak to the same LTC specialist every time. This eliminates the need to re-explain their situation to a different claims processor every time and minimizes the chance for conflicting answers. By better listening to the client’s needs, we have the opportunity to provide them with one-on-one attention and deliver on our promises.
You can learn more about our improved claims process at www.oneamerica.com/claims. We strive to make the claims process clear and simple so your client can focus on their loved ones.
Claims Concierge marketing materials: Available for order via WONE
- Claims Concierge promotional brochure (I-27661) »
- Claims Concierge process sheet (I-27660) »
- Check out this Brainshark video to learn more about our Claims Concierge service »
Claims Concierge resource page: Your one stop for resources
Learn more about our improved claims process at www.oneamerica.com/claims. We have FAQs, contact information, and forms to help your clients file an LTC claim.