John Hancock: Letters on adverse decisions will be mailed directly to applicants, with copy to agents.

Adverse decision letters update – today, April 14

In accordance with our revised New Business/Underwriting Best Practices, effective today, April 14th, adverse decision letters will be mailed directly to the applicants with a copy to the agent. In addition, in cases where the LTC application has been declined or postponed, the applicable refund check will be returned directly to the applicant.

Seen in the 4/14/14 copy of Newslink.