From the April 16, 2018 issue of Lincoln Leader
Lincoln is committed to continually improve the Long‐Term Care Claims process. In 2018, we will implement
several new features and enhancements that will provide a more efficient, customer‐focused experience. As
part of our efforts, in April, we rolled out the first phase of a redesign of the lfg.com Long‐Term Care Claims
webpages. The upgraded webpages now include:
- A Long‐Term Care Claims Learning Center, which has a Claim Process Overview and FAQs
- An updated Long‐Term Care claim notification portal called “i‐Claim”. i‐Claim is the name for our streamlined web‐based claim initiation process where customers can notify us of a claim in minutes
The new look‐and‐feel can be found under the “Start a Claim” section of the Long‐Term Care webpage (click on the last tab on this link): https://www.lfg.com/public/individual/contactformsclaims/longtermcare
Later this year we will complete a more comprehensive update of the Claims page, which will include
educational videos and links, and a build out of the i‐Claim section to allow for e‐signature.
Also in April, we started a survey of recently approved claimants to understand their claims experience and
identify opportunities for improvement. This information will be an important input to our ongoing strategy.
Look out for communication on additional improvements throughout the remainder of the year.
If you have any questions about the above information, please contact the Claims and Beneficiary Care Department: Cyndi Ehret, Director at (336)691‐3708 or Cynthia.Ehret@lfg.com or Dana Venable, LTC Manager at (336)691‐3402 or Dana.Venable@lfg.com.