Introducing: CareSolutions Case Management
From Submission to Commission
OneAmerica is pleased to announce a new addition to our New Business team, designed to make doing business with OneAmerica even easier-Case Management. The newly created CareSolutions Case Management team’s mission is to help you manage your pending business, and see it through to issue as quickly as possible. This dedicated team of New Business professionals will focus on enhanced communication to you, and will serve as your resource and single point of contact for all pending business.
Why we are creating the Case Management team:
We have listened to the feedback of our valued business partners and found Case Management to be an area of needed improvement. To better serve you, OneAmerica is taking the step of investing in a focused Case Management team designed to increase communication and remove any obstacles that may prevent your business from getting issued quickly. OneAmerica is dedicated to being easy to do business with and the Case Management team is an example of that commitment.
What this means:
The CareSolutions Case Management team will provide you:
- Enhanced responsiveness for your pending business questions
- Improved quality and integrity in the New Business process by reducing delays and complications
- Expert processing of urgent transactions and knowledgeable status updates
- A single point of contact for tailored communications and interactions
CareSolutions Case Management Mission Statement:
“Our mission is to meet and exceed the highest standards in quality and efficiency-from case submission to payment of commission. We will be proactive in providing superior service to our valued partners. We will be a valuable and reliable resource, and a point of contact for accurate information and resolution.”