We wish to keep you fully informed about a temporary delay in our underwriting turnaround times.
In recent weeks, we have been experiencing a larger-than-expected seasonal volume of business. Well, that part is actually very good news! First of all, we thank you for submitting your new business sales to LifeSecure. We highly value our partnership with you. However, (the not-so-good news part) we regret to inform you that these recent extra volumes of business have caused some unexpected backlogs in our underwriting and policy issuance departments. Specifically, the delays are related to fully underwritten long term care applications that require an in-home assessment and/or medical records review.
Please be assured that we are doing everything we can to reduce this backlog and to be able to again respond at our usual, quicker turnaround times. We ask for your patience as we apply the additional resources and focus to overcome this recent challenge.
What to Expect
Your “fully underwritten” long term care applications that trigger requirements for an in-home assessment and/or medical records review may take an additional 15 – 20 business days for processing. [Note: your long term care “simplified issue” applications and those applications not triggering the extra requirements noted above will not be affected. Additionally, your hospital recovery and personal accident applications will not be affected by these delays.]
Again, we sincerely apologize for the extra wait times. We recognize that such delays are inconvenient, and sometimes frustrating, for both you and your client. Please know we are working hard to get back to the level of service and turnaround times you’ve come to expect with LifeSecure. We anticipate being able to return to our normal turnaround times by November 1, 2015.